If you work with Carers and provide advice on entitlements then this course is for you. Delegates must have a basic understanding of the benefits system. The course will bring together all the elements of the welfare system that are relevant for Carers. It will equip delegates with legal, practical and pitfall information in order for them to holistically advise Carers of their full entitlement. This is a free course.
Single Event
If you work with Carers and provide advice on entitlements then this course is for you. Delegates must have a basic understanding of the benefits system. The course will bring together all the elements of the welfare system that are relevant for Carers. It will equip delegates with legal, practical and pitfall information in order for them to holistically advise Carers of their full entitlement. This is a free course.
This half day course is for front line staff who may be the first point of contact for clients. It will look at the skills and interview structure needed for the best client outcome and is designed to help staff establish the facts required for giving full benefits advice. Note: This is not a course about the details of the benefit system. Fee applicable – see Training Fees page for rates.
This course is for anyone wanting to improve communication with people with challenging behaviour that may be due to mental ill health or mental distress. People who may benefit from this course include financial capability trainers, generalist advisers, Gateway assessors, receptionists, caseworkers, specialist advisers and advice session supervisors. This is an introductory course focused on improving your communication skills and provides a broad understanding of mental health and mental distress and how stigma and prejudice affects people. The course is not suitable for anyone wanting to develop in depth understanding of the field of mental health or benefits and mental health.
This course is for anyone who deals with the public. It will help them identify factors contributing to aggressive behaviour, practice strategies for defusing it, and know procedures for dealing with the aftermath of an incident of aggression.
This is course is for any adviser keen to understand how to ensure that relevant information is provided on a disability application form. It will be of particular interest to advisers who have, or wish to have, a role in helping claimants complete disability forms. The course will include exercises that focus on completing the PIP2 form. It is designed to enable advisers to understand what is important when using a disability application form to explain how a claimant meets the criteria for the benefit.
This course is for advisers who support people currently unable to work due to illness or disability, and who will be advising on ESA and Universal Credit. As Universal Credit rolls out “Limited Capability for Work” will be the test for entitlement if claimants are unable to work due to illness or disability. This course will provide what advisers need to know about the test and securing and keeping benefits for clients unable to work. Fee applicable – see Training Fees page for rates.
This half day course is for advisers who are looking for a detailed understanding of the disability criteria for Personal Independence Payment. It will provide advisers with an outline of this benefit, with an emphasis on understanding the descriptors and the award of points under each of the daily living and mobility activities. Fee applicable – see Training Fees page for rates.
This course is for advisers who support older people and who have an understanding of the benefits system, especially means-tested benefits. This is not an introductory course. Participants will gain an awareness of benefits which can be claimed by older people, and will understand how to ensure that such clients can receive their full benefit entitlement. Particular attention will be given to showing how disablement or frailty in this age group can increase their benefit entitlement. Fee applicable – see Training Fees page for rates.
If you deal with sick or disabled clients who have received decisions that appear to be incorrect, then this course is for you. It is designed to help you to have the skills and confidence to offer greater support, advice, and possible representation. The course will focus on Employment and Support Allowance and Personal Independence Payment challenges. Knowledge of the benefit system is essential. Fee applicable – see Training Fees page for rates.