Dealing with Aggression

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  • 23rd January 2018
    10:00 am - 4:00 pm

Who is the course for?

This course is for anyone who deals with the public.


Delegates will be able to:

  • Identify factors contributing to a aggressive behaviour.
  • Identify signs of anger in themselves and clients.
  • Practice strategies for defusing aggression.
  • Recognise the differences between aggression, anger and assertiveness.
  • Recognise the significance of planning and organization in minimizing the risks and effects of aggressive behaviour.
  • Know procedures for dealing with the aftermath of  an incident of aggression.
  • Recognise how to use your existing skills to minimise and deal effectively with aggressive behaviour.

Pre-course work

There is about 1 hour’s pre-course work for this course.

Pre course work

Event Location


Venue Phone: 01483 740897

Jubilee Square, Woking, Surrey, GU21 6YG, United Kingdom


This venue is in the town centre adjacent to the town square.

There is no parking on site but public car parks are nearby.