New in post? New role? Need to know about benefits? This 2-day course introduces you to the social security system. It will provide an overview of contribution based and non-contributory benefits as well as a foundation knowledge for Universal Credit and legacy benefits. Fee applicable – see Training Fees page for rates.
Single Event
This one day introduction to Universal Credit is for advisers who are looking for an overview of the new benefit. it will provide advisers with a good outline of how Universal Credit is being introduced, who is entitled, the claim process, claimant conditionality and how Universal Credit is calculated. Fee applicable – see Training Fees page for rates.
This half day workshop is for advisers who already have experience in using the Quick Benefits calculator. The hands-on workshop will build on the skills of the advisers to increase their knowledge of the software by working through more complex benefit entitlement calculations.
This course is for advisers who support older people and who have an understanding of the benefits system, especially means-tested benefits. This is not an introductory course. Participants will gain an awareness of benefits which can be claimed by people over pension age, and will understand how to ensure that such clients can receive their full benefit entitlement. Particular attention will be given to showing how disablement or frailty in this age group can increase benefit entitlement, and how mixed age couples are treated in social security terms. Fee applicable – see Training Fees page for rates.
This course is for local Citizens Advice advisers who are or will be delivering Help to Claim, and in particular, face to face support. Advisers should have generalist advice level understanding of the benefits system. It will introduce advisers to Universal Credit, who is entitled, how UC is calculated and how clients make a claim. In addition, the course will take delegates through the key stages of an online claim and examine the main systemic problems for claimants.. Fee applicable – see Training Fees page for rates.
As Universal Credit rolls out changes in circumstance will mean more and more legacy benefit claimants are faced with the prospect of claiming Universal Credit. These ‘natural migrations’ will not be provided with transitional protection and in many cases will receive less on UC than on legacy benefits.
This course will provide staff and volunteers with the tools needed to understand when a claim for Universal Credit is the only option. There will be particular emphasis on the Severe Disability Premium (SDP) gateway that prevents a claimant being able to claim Universal Credit. Fee applicable – see Training Fees page for rates.
This hands-on half day training is for advisers who have a good knowledge of the welfare benefit system and who have access to the software but have not had the opportunity or time to get to know their way around it.
This hands-on half day training is for advisers who have a good knowledge of the welfare benefit system and who have access to the software but have not had the opportunity or time to get to know their way around it.
This course is for volunteers and staff in local Citizens Advice who will be delivering the new Help to Claim service. It will train delegates on the practical steps involved in helping someone from the first stage of identifying a claim through to receipt of the first payment. It will not include specifics on allowances, elements, rent support or calculations. It will be delivered by a CPAG trainer. Fee applicable.
This course is for volunteers and staff in local Citizens Advice who will be delivering the new Help to Claim service. It will train delegates on the practical steps involved in helping someone from the first stage of identifying a claim through to receipt of the first payment. It will not include specifics on allowances, elements, rent support or calculations. It will be delivered by a CPAG trainer. Fee applicable.