This 2 hour course is for staff and volunteers who have a good understanding of the benefits system, and who want an update on recent and future benefit changes. It will update staff and advisers on legislative and guidance changes, and how these changes may affect clients who are supported by delegates and their organisation. Training fees apply.

This course is for experienced advisers and supervisors who are looking to understand Universal Credit Managed Migration. It will provide an understanding of how Managed Migration will affect legacy benefit claimants. It will cover the Managed Migration process, who will be affected, transitional protection and how this can end, as well as discussing how advisers may be able to help claimants issued with a managed migration notice. Training fees apply.

This 3 hour introductory course, delivered via Zoom, is for any staff or volunteers who need to know about Universal Credit in order to support their clients and service users. It will provide a good introduction to the rules of entitlement and the core elements that are payable in specific circumstances. It will also cover how to claim, and where to get further help and advice. Training fees apply.

This course is for benefits advisers who have experience of Universal Credit and are looking to understand how to get Universal Credit awards changed. It will give you an understanding of the rules for revision and supersession of Universal Credit decisions. In particular the course will consider how to change a decision where there is a change of circumstances, including whether an extension of time for notifying a change is possible. Training Fees applies.

This course is for any adviser keen to understand how to challenge a Personal Independence Payment decision. It focuses on the process of challenging a PIP decision and covers what should be considered before appealing a decision, and the basis of the challenge that is being made. Training fees apply.