This e-learning introduction to Personal Independence Payment (PIP) is for experienced advisers and their supervisors who are looking for an overall understanding of this benefit. It will provide advisers and their supervisors with a comprehensive overview of PIP, its advantages for claimants, suggestions for how advisers can improve the chances of an award, and issues to look out for. Training Fees applies.

This e-learning course using Zoom is for experienced local Citizens Advice advisers who sometimes deal with complex benefit queries concerning EEA nationals. You will need a broad understanding of the social security benefit system and preferably have some experience of the EU freedom of movement rules. This course does not look at benefit issues concerning non-EU nationals. It will provide advisers with an understanding of the issues that may be relevant when advising EEA nationals. It will cover the relevance of the EU settlement scheme to continued entitlement to Universal Credit. Training Fee applies.

This hands-on e-learning training using Zoom is for advisers who have a good knowledge of the welfare benefit system and who have access to the software but have not had the opportunity or time to get to know their way around it. You will need access to a copy of the latest version of QBC during the course. It will help advisers to achieve a better understanding of what the calculator can do in an advice setting. Training Fee applies.

This e-learning course is aimed at advisers who are familiar with benefits advice and would like to improve their knowledge of this particular topic. New Regulations governing the entitlement to means tested benefits for mixed age couples came into force on 15th May 2019. This has led to significant changes to the financial support mixed age couples can access. This course is designed to help advisers assess accurately what entitlements a mixed age couple may have and what changes they can expect when the older partner reaches state pension age. Training Fees applies.

This 90 minute e-learning course is for staff and volunteers who have a good understanding of the benefits system, and who want an update on all the changes that have been introduced since March 2020. It will update staff and advisers on legislative and guidance changes, and how these changes may affect clients who are supported by delegates and their organisation. Training Fees applies.