As Universal Credit rolls out changes in circumstance will mean more and more legacy benefit claimants are faced with the prospect of claiming Universal Credit. These ‘natural migrations’ will not be provided with transitional protection and in many cases will receive less on UC than on legacy benefits. This course will provide staff and volunteers with the tools needed to understand when a claim for Universal Credit is the only option. There will be particular emphasis on the Severe Disability Premium (SDP) gateway that prevents a claimant being able to claim Universal Credit. Fee applicable – see Training Fees page for rates.

This course is for local Citizens Advice advisers who are or will be delivering Help to Claim, and in particular, face to face support. Advisers should have generalist advice level understanding of the benefits system. It will introduce advisers to Universal Credit, who is entitled, how UC is calculated and how clients make a claim. In addition, the course will take delegates through the key stages of an online claim and examine the main systemic problems for claimants.. Fee applicable – see Training Fees page for rates.