This course is for anyone who needs to be able to advise on benefits and wants to understand the landscape of working age social security. The course covers the existing social security system including Tax Credits. The Universal Credit content will reflect advice requirements in Surrey ahead of the full service roll-out. Trainee advisers who are now advising clients will build on their basic benefit training. More experienced advisers will benefit from consolidating their knowledge of individual benefits to gain a comprehensive overview of the inter-relationship of benefits. At the end of the course you will have good foundation knowledge of the system and how to support your clients with their entitlements.

This one day introduction to Universal Credit is for advisers who are looking for an overview of the new benefit. it will provide advisers with a good outline of how Universal Credit is being introduced, who is entitled, the claim process, claimant conditionality and how Universal Credit is calculated.

This half day workshop is for advisers who already have experience in using the Quick Benefits calculator. The hands-on workshop will build on the skills of the advisers to increase their knowledge of the software by working through more complex benefit entitlement calculations.