This course is for volunteers and staff in local Citizens Advice who will be delivering the new Help to Claim service. It will train delegates on the practical steps involved in helping someone from the first stage of identifying a claim through to receipt of the first payment. It will not include specifics on allowances, elements, rent support or calculations. It will be delivered by a CPAG trainer. Fee applicable.

This course is for volunteers and staff in local Citizens Advice who will be delivering the new Help to Claim service. It will train delegates on the practical steps involved in helping someone from the first stage of identifying a claim through to receipt of the first payment. It will not include specifics on allowances, elements, rent support or calculations. It will be delivered by a CPAG trainer. Fee applicable.