This hands-on half day training is for advisers who have a good knowledge of the welfare benefit system and who have access to the software but have not had the opportunity or time to get to know their way around it.
Single Event
This course is for experienced generalist advisers and advice session supervisors, who have a good basic knowledge of housing. This course is not for trainee advisers or housing specialists.
You will have attended the Housing Foundation Course (HFC), or gained the learning objectives for HFC in some other way, and you will have recent experience of housing enquiries.
This course will be useful to advice and non-advice staff within bureaux. Anyone who wants to improve communication with people with challenging behaviour as a result of mental health issues should attend this course.
Are you struggling to keep on top of all the social security and tax credits changes? This course will update your knowledge of current issues in administration, legislation, case law and practice. The course will focus on recent changes and imminent reforms. This is not an introductory course.
This course is for advisers who need more detail on how Universal Credit can help claimants who rent or who have a mortgage to pay. Delegates will need to understand the basics of Universal Credit.
This course is for trainee advisers who are now advising clients in the Bureau. Other advisers could use this course as a refresher day on benefits. This course does not include detailed calculations of benefits.
This introduction to Personal Independence Payment is for experienced advisers who are looking for an overall understanding of this benefit. Fee applicable – see Training Fees page for rates.
If you deal with sick or disabled clients who have received decisions that appear to be incorrect, then this course is for you. This course is designed to help you to have the skills and confidence to offer greater support, advice, and possible representation. The course will focus on Employment and Support Allowance and Personal Independence Payment challenges. Knowledge of the benefit system is essential. Fee applicable – see Training Fees page for rates.
This is a half day course for front line staff who would like to be able to support or represent their clients at First Tier Appeal Tribunals. This can be a daunting prospect and this course is designed to de-mystify the process and give practical guidance on when and how to support effectively. Fee applicable – see Training Fees page for rates.
If you work with Carers and provide advice on entitlements then this course is for you. Delegates must have a basic understanding of the benefits system. Note: There is no charge to attend this course.