Single Event

This course is for anyone who needs to be able to advise on benefits and wants to understand the landscape of working age social security. The course covers the existing social security system including Tax Credits. The Universal Credit content will reflect advice requirements in Surrey ahead of the full service roll-out. Trainee advisers who are now advising clients will build on their basic benefit training. More experienced advisers will benefit from consolidating their knowledge of individual benefits to gain a comprehensive overview of the inter-relationship of benefits. At the end of the course you will have good foundation knowledge of the system and how to support your clients with their entitlements.

This course is for advisers who need more detail on how Universal Credit can help claimants who rent or who have a mortgage to pay. Delegates will need to understand the basics of Universal Credit. Advisers will gain a more in-depth understanding of how support for rent and mortgage interest can be provided via Universal Credit, at what level and any restrictions that may be in place.

Are you struggling to keep on top of all the social security and tax credits changes? This course will update your knowledge of current issues in administration, legislation, case law and practice. The course will focus on recent changes and imminent reforms. This is not an introductory course.

This course is for anyone wanting to improve communication with people with challenging behaviour that may be due to mental ill health or mental distress. People who may benefit from this course include financial capability trainers, generalist advisers, Gateway assessors, receptionists, caseworkers, specialist advisers and advice session supervisors. This is an introductory course focused on improving your communication skills and provides a broad understanding of mental health and mental distress and how stigma and prejudice affects people. The course is not suitable for anyone wanting to develop in depth understanding of the field of mental health or benefits and mental health.

This course is for anyone who deals with the public. It will help them identify factors contributing to aggressive behaviour, practice strategies for defusing it, and know procedures for dealing with the aftermath of an incident of aggression.

This is course is for any adviser keen to understand how to ensure that relevant information is provided on a disability application form. It will be of particular interest to advisers who have, or wish to have, a role in helping claimants complete disability forms. The course will include exercises that focus on completing the PIP2 form. It is designed to enable advisers to understand what is important when using a disability application form to explain how a claimant meets the criteria for the benefit.