If you work with low-income households or vulnerable clients you will know that the cost of living is the most urgent issue now, and for the foreseeable future. With our partners, Citizens Advice in Surrey and Surrey County Council we are getting organisations to think about benefits advice as one possible solution to being able to afford essential costs. Time and time again households are not claiming their full entitlement and the overall £total of unclaimed benefits is staggering. This e-training is designed to help Surrey staff and volunteers to have a better understanding of when and how to make a good referral for benefits advice. Its aim is for delegates to understand the basics of the benefit system, to know what to do if their client or service user requires a benefit check or believes a benefit award or decision is incorrect, and to help prepare the client for an interview with an advice service. It is not a course about the details of the benefit system. This is a free course.
Single Event
This 3-hour course is for advisers who already have a good understanding of the benefits system and want to know more about the specific rules that apply to students. It will enable experienced welfare benefits advisers to understand the impact of studying and student income on benefit entitlement. This is a free course for Surrey organisations only.
This course is for any staff or volunteer who has a basic understanding of Universal Credit and wants to gain a better understanding of how Universal Credit payments are calculated in different client circumstances. This is a free course.
This course is for benefits advisers who have experience of Universal Credit and are looking to understand how to get Universal Credit awards changed. It will give you an understanding of the rules for revision and supersession of Universal Credit decisions. In particular the course will consider how to change a decision where there is a change of circumstances, including whether an extension of time for notifying a change is possible. This is a free course.
This course is for benefits advisers who have experience of Universal Credit and want to know more about the income rules for Universal Credit entitlement. It will cover all non-earnings income rules. It will equip you with greater knowledge of the income rules of Universal Credit resulting in a better understanding of entitlement to the benefit and resolving problems with awards. This is a free course.
This course is for benefits advisers who have experience of Universal Credit and are looking to understand the impact of different forms of earnings on entitlement to benefits. It will give you a detailed understanding of what are earnings for Universal Credit purposes and the impact earnings can have on the claimant’s benefit award and claimant commitment. This is a free course.
This course is for benefits advisers who have experience of Universal Credit and are looking to understand the impact of different forms of capital on entitlement to benefits. It will provide an understanding of the capital rules for Universal Credit. In particular the course will consider the difference between income and capital, who capital belongs to, capital disregards, notional capital, and valuation. This is a free course.
This e-learning course using Zoom is for experienced Surrey local Citizens Advice advisers currently or about to undertake casework in an area of social welfare law. It is not restricted to benefits caseworkers. It will provide caseworkers with the range of skills required to deliver client focussed casework that meets AQS quality mark standards.
This e-learning course using Zoom is for experienced Surrey local Citizens Advice advisers currently or about to undertake casework in an area of social welfare law. It is not restricted to benefits caseworkers. It will provide caseworkers with the range of skills required to deliver client focussed casework that meets AQS quality mark standards.
This 2-hour course is for staff and volunteers who have a good understanding of the benefits system, and who want an update on recent and future benefit changes. It will update staff and advisers on legislative and guidance changes, and how these changes may affect clients who are supported by delegates and their organisation. Training Fees applies.