This 3 hour introductory course, delivered via Zoom, is for any staff or volunteers who need to know about Universal Credit in order to support their clients and service users. It will provide a good introduction to the rules of entitlement and the core elements that are payable in specific circumstances. It will also cover how to claim, and where to get further help and advice. This is a free course for Surrey local Citizens Advice organisations only.

This course is for advisers who are likely to be involved in assisting clients to claim Attendance Allowance. It is designed to enable advisers to understand what is important in using an Attendance Allowance form to explain how a claimant meets the criteria for an award of this benefit. This is a free course for Surrey local Citizens Advice organisations only.

This course is for advisers who are familiar with Universal Credit and who want to understand more about the tricky areas of this benefit.  The course will cover a range of topics relating to the more complex aspects of Universal Credit. It will not cover the basic rules of entitlement. This is a free course for Surrey local Citizens Advice organisations only.