Client Focussed Casework for Successful Outcomes

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  •  7th December 2023
     10:00 am - 12:30 pm

Who is this course for?

This e-learning course is for anyone new to or about to undertake casework in an area of social welfare law. It is not restricted to benefits caseworkers. Please note that experienced caseworkers will probably gain little by attending.


This course will provide caseworkers with the range of skills required to deliver client focussed casework that meets AQS quality mark standards. 


At the end of this course you will:

  • have explored the difference between supported advice and casework
  • be able to identify the benefits of efficient case administration and good case management
  • understand your client’s goals, appreciate the barriers they face and manage their expectations with regard to realistic options and outcomes
  • have learned to manage a caseload including being able to prioritise work and recognise key dates
  • appreciate the need for ongoing continuing professional development and supervision


Event Location


Venue Phone:

United Kingdom


Joining Instructions

You will be sent a link to join the training 1-2 working days before the date of the course.

On the day you will be able to join the course 15 minutes before the start time and will go into a waiting room until the trainer admits you.

If you have any difficulty connecting on the day please email us at with a contact phone number and we will try to help.