This 90 minute course is aimed at LCA advisers who are already helping clients with Universal Credit queries, including Help to Claim staff and volunteers. This is an update course, so delegates need to already have a working knowledge of UC.
By the end of the e-learning module advisers will understand more about the COVID-19 welfare reforms that have been introduced and how they affect UC claimants.
The course will include:
Although this event uses Microsoft Teams you do not need to sign up to Teams to participate. When you receive the meeting link you can paste it into a browser such as Chrome or Edge. However, Apple users be aware that Safari is not supported.