Who is this course for?

This online session is designed to help Warm Hub volunteers and staff better understand their visitors’ debt problems and how to make a good referral. This is not a session about giving debt advice.

Aims

The aim of the course is for delegates to gain understanding of debt issues; to know what to do if a Warm Hub visitor requires help with debts; identifying what might be a debt emergency, and to help prepare someone for a debt interview if they are being referred.

Objectives

By the end of the session, delegates will have a better understanding of how debt advice can support a client and will

• Be able to identify the right organisation to refer to
• Have a better understanding of what is the debt process
• Be able to identify a debt emergency and when urgent support is needed
• Be able to make active referrals for further support

A complete set of slides will be provided at the end of the course.