Client Focussed Casework for Successful Outcomes

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  •  5th January 2023
     10:00 am - 12:30 pm

Who is this course for?

This e-learning course is for anyone new to or about to undertake casework in an area of social welfare law. It is not restricted to benefits caseworkers. Please note that experienced caseworkers will probably gain little by attending.


This course will provide caseworkers with the range of skills required to deliver client focussed casework that meets AQS quality mark standards. 


At the end of this course you will:

  • have explored the difference between supported advice and casework
  • be able to identify the benefits of efficient case administration and good case management
  • understand your client’s goals, appreciate the barriers they face and manage their expectations with regard to realistic options and outcomes
  • have learned to manage a caseload including being able to prioritise work and recognise key dates
  • appreciate the need for ongoing continuing professional development and supervision