This e-training is designed to help Surrey staff and volunteers to have a better understanding of when and how to make a good referral for benefits advice. This is not a course about the details of the benefit system.
The aim of the course is for delegates to understand the basics of the benefit system, to know what to do if their client or service user requires a benefit check or believes a benefit award or decision is incorrect, and to help prepare the client for an interview with an advice service.
By the end of the course delegates will have a better understanding of the benefit system and will:
A complete set of slides will be provided at the end of the course.
Venue Phone: email@example.comAddress:
You will be sent a link to join the training 1-2 working days before the date of the course.
On the day you will be able to join the course 15 minutes before the start time and will go into a waiting room until the trainer admits you.
If you have any difficulty connecting on the day please email us at firstname.lastname@example.org with a contact phone number and we will try to help.