4 December 2025 - Citizens Advice responds Ofgem's latest announcement on energy network charges 1 December 2025 - Citizens Advice reveals how to save struggling households £950 a year through reformed bill support 26 November 2025 - Citizens Advice responds to the Autumn Budget 21 November 2025 - Citizens Advice responds to latest Ofgem price cap announcement 19 November 2025 - Parcel problems reach record as 15 million people are let down on the doorstep

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This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.

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How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

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Chrome: https://support.google.com/accounts/answer/32050

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Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

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© Surrey Welfare Rights Unit | Registered office: Unit 14A, Monument Way Depot, Monument Way East, Woking, Surrey, GU21 5LY | Registered company number: 3335128 | Charity registration number: 1062826 | FCA Number:  FRN 617760 | Website by Moo Web Designers in Brighton