Some problems are more complex than others. Welfare benefit problems are particularly complex, especially at a time of huge legislation change. Often households that are affected by benefit problems are on low incomes and are dealing with other disadvantages. Resolving benefit problems can prevent situations worsening, including homelessness, rising debts, poor health and loss of opportunity.
At the Unit the enquiries are increasing in complexity as welfare reforms continue at great pace. New legislation has not always been well thought out and has caused discrimination and resulted in challenges in the higher courts. We continue to support the advice sector so that they are kept up to date with new laws, case law and practical tips on how they can best help their clients during this financial squeeze on welfare support.
Surrey Welfare Rights Unit is a specialist support organisation that delivers services to over 50 local organisations. Our advisers are experts in social security law.
The advice line is open Monday to Friday 10am-4pm.
The team undertake casework for complex issues including first-tier and upper tribunal appeals and runs a comprehensive training programme suitable for both new and experienced advisers across a range of topics and skills. We also provide expert support to a number of statutory and voluntary policy and network groups and work with local MPs, Councillors, health and social care teams and voluntary sector partners to find solutions to improve the lives of the most vulnerable local residents.
A copy of our 2016-17 Impact Report can be downloaded here